> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-docs-limits-messaging.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# 2-Step Verification or Two-Factor Authentication (2FA)

> Enable two-factor authentication (2FA) in MoEngage to add an extra layer of security for all user logins with app-based verification codes.

# Overview

2-step verification or two-factor authentication (2FA) is a security measure that requires two different verification steps to access an account or system, rather than just a password. This adds an extra layer of protection against unauthorized access. 2FA requires the user to prove their identity in two separate ways, often combining "something they know" (like a password) with "something they have" (like a phone).

## Advantages of 2-Step Verification

2-step verification provides you with the following advantages:

* **Enhanced security**: 2-step verification significantly strengthens account security, making it significantly harder for hackers to gain unauthorized access, even if they somehow obtain a password.
* **Reduced risk of fraud and data breaches**: By requiring a second factor, 2-step verification helps prevent unauthorized access to sensitive information, reducing the risk of fraud and data breaches.
* **Compliance with regulations**: Many industries and regulations now mandate 2-step verification to protect sensitive data, ensuring businesses meet compliance requirements like those for cybersecurity insurance and financial institutions.
* **Increased customer trust**: Implementing 2-step verification demonstrates a commitment to security, building customer trust and confidence in the organization's ability to protect their information.
* **Reduced password fatigue**: 2-step verification can help alleviate password fatigue by allowing users to use simpler, easier-to-remember passwords without compromising security.

# 2-Step Verification Implementation in MoEngage

MoEngage allows you to secure your MoEngage account (workspace) with 2-step verification. You can control users' access to your workspace with the following two factors:

* Email ID and password.
* Verification code (generated by the authentication app on the device). MoEngage supports 2-step verification through apps such as Google Authenticator, Twilio Authy, etc.

You can implement 2-step verification at:

* **Workspace level**: Administrators can manage 2-step verification for all users within a workspace.
  <Info>
    When an Admin [creates a new workspace](/user-guide/getting-started/initial-setup/sign-up-with-moengage-or-create-a-new-account-in-moengage), MoEngage enables 2-step verification by default. They can enable and disable it for all team members' accounts in that workspace.
  </Info>
* **User level**: If the Admin has not enabled 2-step verification for all users at the workspace level, all users can manage 2-step verification for their respective accounts in **My profile**. For more information, refer to [Manage Your Profile](/user-guide/getting-started/initial-setup/manage-your-profile).

# Disable 2-Step Verification at Workspace Level

MoEngage enables 2-step verification for a new workspace by default. To disable 2-step verification at the workspace level, perform the following steps:

1. On the left navigation menu in the MoEngage dashboard, click **Settings** > **Account** > **Security**.
   <img src="https://mintcdn.com/moengage-docs-limits-messaging/kQAmKyMWVo3268jT/images/moengage_d5eb26.png?fit=max&auto=format&n=kQAmKyMWVo3268jT&q=85&s=4ce404650a9976eb301f063fd225dd67" alt="" width="2880" height="1538" data-path="images/moengage_d5eb26.png" />
2. On the Security page, click the **2-Step verification** tab.
   <Info>
     The **2-Step Verification** tab is available only to Admins.
   </Info>
3. In the **2-Step verification** section, under **Enable 2- Step Verification for your team-mates** **on this workspace**, turn the **Disable** toggle on. <img src="https://mintcdn.com/moengage-docs-limits-messaging/d-9sdB9j1_Pt9rjU/images/moengage_a37ef0.png?fit=max&auto=format&n=d-9sdB9j1_Pt9rjU&q=85&s=c1d04f6b19a75eab725ff22a8bd22421" width="2876" height="1274" data-path="images/moengage_a37ef0.png" />\
   The Disable pop-up window appears, prompting you to review the instructions carefully.
4. Select the **Send email to your team** check box.
5. Click **Confirm**.
   <img src="https://mintcdn.com/moengage-docs-limits-messaging/2V_kliBk5L3iI5YI/images/moengage_e8fcd8.png?fit=max&auto=format&n=2V_kliBk5L3iI5YI&q=85&s=f45aebe5e9e15109777961a91ca1499e" alt="" width="1178" height="442" data-path="images/moengage_e8fcd8.png" />
   The 2-step verification is now successfully disabled for all users within that workspace. You can also click the link below the **Enable** toggle to verify if your teammates have set up their devices. You can also download a CSV file that lists the status of 2-step verification for all team members' accounts.
   <img src="https://mintcdn.com/moengage-docs-limits-messaging/hRPwFfaxs9kMu4XT/images/moengage_492ad0.png?fit=max&auto=format&n=hRPwFfaxs9kMu4XT&q=85&s=5102606b8d1ffa183d09ed7f260ca0f6" alt="" width="2846" height="1260" data-path="images/moengage_492ad0.png" />

# Enable 2-Step Verification at Workspace Level

When you create a new workspace, MoEngage enables 2-step verification for that workspace by default. If you disabled it at the workspace level and want to enable it again, perform the following steps:

1. On the left navigation menu in the MoEngage dashboard, click **Settings** > **Account** > **Security**.
   <img src="https://mintcdn.com/moengage-docs-limits-messaging/kQAmKyMWVo3268jT/images/moengage_d5eb26.png?fit=max&auto=format&n=kQAmKyMWVo3268jT&q=85&s=4ce404650a9976eb301f063fd225dd67" alt="" width="2880" height="1538" data-path="images/moengage_d5eb26.png" />
2. On the Security page, click the **2-Step verification** tab.
   <Info>
     The **2-Step Verification** tab is available only to Admins.
   </Info>
3. In the **2-Step verification** section, under **Enable 2-Step Verification for your teammates on this workspace**, turn the **Enable** toggle on. <img src="https://mintcdn.com/moengage-docs-limits-messaging/kQAmKyMWVo3268jT/images/moengage_d55076.png?fit=max&auto=format&n=kQAmKyMWVo3268jT&q=85&s=7813ae54c803550557320b5dd7755d09" width="2846" height="1260" data-path="images/moengage_d55076.png" />\
   The Enable pop-up window appears, prompting you to review the instructions carefully
4. Select the **Send email to your team** check box.
5. Click **Confirm**.
   <img src="https://mintcdn.com/moengage-docs-limits-messaging/8g_m5BketFBSYV1I/images/moengage_330875.png?fit=max&auto=format&n=8g_m5BketFBSYV1I&q=85&s=a5abb3f1a2b9aea44a1937dd0ad8636d" alt="" width="1178" height="456" data-path="images/moengage_330875.png" />
   The 2-step verification is now successfully enabled for all users in the current workspace
6. You can also click the **report**link below the **Disable** toggle to verify if your teammates have set up their devices. You can also download a CSV file that lists the status of 2-step verification for all team members' accounts.
   <img src="https://mintcdn.com/moengage-docs-limits-messaging/yCkUtmMyfDMEZ5Hw/images/moengage_c9e668.png?fit=max&auto=format&n=yCkUtmMyfDMEZ5Hw&q=85&s=4e58b300b1bd5e7240e615f9e355b9e8" alt="" width="2764" height="1294" data-path="images/moengage_c9e668.png" />

After you enable 2-step verification for your workspace, all users will be automatically logged out of the MoEngage dashboard. When they log in to the MoEngage dashboard again, they must set up 2-step verification on their device. For more information, refer to [Set Up 2-Step Verification on Your Device](/user-guide/getting-started/initial-setup/log-in-to-moengage#set-up-2-step-verification-on-your-device).

# FAQs

**Q. I am receiving the following code "The code you entered is invalid. Ensure the system time on your authenticator device matches the time on your login device and try again."**

**A.** Please ensure that both devices have the same system time.

For a permanent resolution, install the Authenticator Extension on the same device you are using to log in to MoEngage. You can download and install it [here](https://chromewebstore.google.com/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai).

This will align the system times and prevent invalid codes in the future. If the issue persists, [contact support](/user-guide/contact-support) for further assistance.